The rapid development of mobile Internet will bring us into a new era。According to the forecast data show Analysys enfodesk， 2015Years of mobile Internet users reached 790 million people，Compared to 2014 increased by 8.4%。Is expected to 2018，China Mobile Internet users will reach 890 million people。Mobile Internet for people's daily work、Life brings unprecedented convenience，Revolutionize the way Enterprise Office, and customer interaction，BYOD、Unified communication、New technology and trend of video conference under way。The development of new technology for us to break the boundaries of communication provides unlimited room for reverie，Easy Valley Network customer demand-oriented，Grasp the development trend，The forefront of the industry，Eight years casting sword，To create a new series of borderless communication eloquence：
- Explain the cloud vision – mobile Internet-based professional video conferencing cloud
Existing mainstream video conference system，While bringing a whole new conference experience，But often limited by site，Lack of mobility。Egoo networks create eloquence is a cloud as cloud video，It can link professional video conferencing equipment、PC device and mobile device，Solved the Internet bandwidth is not stable in the environment as a result of corrupt video conference problems，Let the meeting invitation、Conference control is more convenient。He stressed that as cloud sharing and collaboration，Focus on process and outcome of the meeting，Pursue professional、Security、Convenience，To enhance the meeting experience as the goal。
- Stories about customer service – disruptive mobile multimedia solutions for customer service
Traditional call center system media form single、IVR complex、Choose not intelligent agent、No full scene、Deployment complexity，Has been difficult to meet the needs of the mobile Internet era customers。Customers now expect to cross all channels，Including voice、Short message、video、mail、Social media, etc.，Achieve consistent full channel customer experience。He has many innovative features of customer service，Make every communication all values，Let a service are the ultimate experience：
- Visual IVR--minimalist design，Break the traditional shortcomings of IVR not visible to the user
- Intelligent recommendation agents – based on user information and interactive background，Users select the recommended number of seats (seats to display the last service for users to choose) to create a personalized experience
- Multimedia instant messaging - support text、Voice、picture、Video clips and other multimedia forms of instant messaging
- Audio and video calls、Simultaneous call chat - real time audio、Video call，And may at any time in two way switch，Audio and video calls and live chat
- Service evaluation-end the session clients can evaluate seat
- Appointment call back seats--users can reserve seating during busy callback，Make the user experience better
- Eloquence seating – moving services，Business all wrapped up
His seat is to contact center to provide mobile Internet era media experience。Customer service staff can provide services through the mobile phone seat whenever and wherever possible，True mobile customer service，The maximum seat utilization rate。Other features including his seat：
- Quality call quality：High standard call quality，32KHz ultra wide audio；Support VOIP end to end call，Ultra low delay；99.9%Voice call availability；Support 720P/360P HD video；Support iOS、Android、PC、Mac、Web，Multi platform application。
- Rich multi service application development：Natural support cross channel video multimedia access agent、Mobile agent、Application of family seats and other variety of scenarios of rapid expansion；More sophisticated call center operations management applications。
- Professional service level：Full time technical support，7×24 Speed response；Professional operation and maintenance system based on ITSS standard；Professional custom development services to save on-line time cost。
Shanghai Yi Valley Network Technology Co., Ltd. CEO Wang Hongbing said：At present, the government's support for the mobile Internet has risen to the national strategic level，All sectors are continuing to promote the development of mobile Internet。Egoo networks as his cloud、Customer service time、The three series seating tirelessly tirelessly communicate the new boundary，It is a milestone for us to become a leader in Chinese enterprise multimedia communication solutions and professional services。Valley networks are adhering to the "liaison to the world，Condensed value! "The sense of，And "easy to communicate，Open-minded "internal values，First-years management experience combined with the best international practices，China enterprise communications from technology to business，Truly enhance the customer experience、Experience and management experience of seats，Fully build industry-leading products to create value for customers。"
Shanghai Yi Valley Network science and technology limited company is a company founded in 2008，Committed to providing customers with end-to-end multimedia communications solutions and professional services，And help users improve production efficiency and customer satisfaction of enterprises。
Shanghai high tech enterprise、Shanghai software enterprise、Computer system integration two qualification、Shanghai science and technology giant (breeding)、Jingan District science and technology small giant、Innovation Fund Project、Operation and maintenance service capacity system construction and through the national certification (ITSS)、Power special communications equipment access permit and other honors and titles。
From the beginning of the establishment of a focus on enterprise call center service provider to the current development of multimedia contact center、Unified Communications and dispatch areas of research and development，Integration and services，While close contact partners，Customer needs continuous innovation，In a national public，High finance，The world's leading electrical contractor，Internet plus and aviation logistics industry has accumulated many of the top solutions。
Companies adhering to the "liaison to the world，Condensed value! "The sense of，And "easy to communicate，Very modest "internal values has become a leader in the industry。