Egoolink operation and maintenance management system from the call center operations，Building a unified operation and maintenance management platform，Support traditional IT operation and maintenance、Call center operation and maintenance services。Operation and maintenance management system to achieve a regular service support、Function of service provision，Building a unified configuration management database (CMDB)，Implementation of CMDB based business application analysis。

Product architecture

Chanpinjiagou1
  • Service information presentation
    Display of service information data supporting multiple terminals，For operation and maintenance of all levels of personnel to provide information on the operation and maintenance of the window
  • Service support and delivery
    To achieve the operation and maintenance services to support the delivery of routine work platform，Completed transfer、Service design、Service process、The function realization of the whole process of service output
  • Configuration management database
    CMDB，It is the data center of the operation and maintenance system，Operation management object properties、Core data, such as the relationship between all stored in this
  • Operation monitoring
    Automated data acquisition，Can be found in the operation and maintenance of abnormal or fault，Can also improve the automation of CMDB management data，Provide strong support for effective operation and maintenance。

Product features

  1. Complete operation and maintenance management system：

    2. System design based on ITIL best practices、Based on ITSS theory，Build a complete service support and provide the operation and maintenance management system；

  2. Operation and maintenance management based on CMDB：

    3. CMDB based operation and maintenance object attribute and relation information，Service oriented operation and maintenance management，Focus on business failure impact analysis、Fault location and other core functions of the operation and maintenance；

  3. Operation automation：

    4. Maintenance work depends on people，But the means of automation can improve the efficiency of the operation and maintenance work，Found in the operation and maintenance problems。Diversification、Multi protocol monitoring data acquisition and business logic implementation will help to improve the automation of operation and maintenance。