NICE Systems (NASDAQ: NICE)Is a leading provider of Insight from InteractionsTM solutions and value-added services，For unordered multimedia content including telephone、network、Audio and video，Advanced interactive analysis。NICE solutions to meet the needs of the enterprise and public safety market，Enable enterprises to plan ahead，Take timely and effective action，Improve business and operational performance，To provide security。NICE serves more than 25000 customers in more than more than and 150 countries，Including the Fortune Global 100 companies in more than 80。

In the current customer Era
Record

Whenever and wherever possible、Within the reach of digital channels so that we enjoy a lot of convenience，And it's easy to get used to it。It also sets a higher standard for customer service level and service center。Some simple problems can be easily solved Online，The public therefore has the same speed and efficiency requirements for complex problems that require customer service assistance。This expectation，For enterprises is tantamount to a heavy burden，The latter should strive to maintain the level of service in today's communication channels and the same level of fast。With the introduction of advanced real-time technology，The time has come to combine the speed of the digital world with specialized knowledge and human services。It's the right time to change the contact center into a real-time participation Center。Our top recording device - the NICE advanced interactive recording device (AIR)，Is an integral part of NICE's participation in the platform, an integral part of the interactive platform，Provides the industry's first real-time streaming solution。It can provide real-time customer service experience，Lower total cost of ownership (TCO)，Deliver breakthrough high specification recording。

create

real time

Influence

Simplified client authentication
The use of voiceprint Technology，Speed up the verification process。
Ensure compliance
Through the implementation process and prompt customer service staff，
To inform the necessary Disclaimer。
Fraud prevention
During the call，Interactive data can be screened
Attempt to cheat，Help customer service staff
Risk management before destruction。
Screening important calls
For sensitive calls，To the manager
remind，For timely intervention。

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Enhance scalability
Significantly reduce total cost of ownership

NICE advanced interactive recording solution is designed and implemented with the help of our customer base and top technology partners，Integration of years of accumulated expertise and experience in IT。It supports the highest level of IT standards and requirements，Include：

Reduce server count

By integrating sound、Screen and video，The way to store and transmit on a server，We
Substantially reduced the number of servers required。It also eliminates the need to install various components；It also means
It requires less rack space and lower power consumption。

Reduce network traffic

in addition，Reduces dependency on network connections among different components。

Achieve overall simplification

Including solution deployment、Maintain、Licensing and redundancy schemes。

Improve stability

Covering all aspects of the solution：Recording、Real-time interaction analysis、Stream transmission、storage、Performance and other。

 

Ensure compliance compliance
Regulatory norms

25Since 2000，NICE provides regulatory compliance recording solutions for the world's largest contact centers, call centers and trading centers。Compliance requirements，The NICE advanced interactive recording solution has the following functions：

  • Advanced reserved (retention) settings
  • Secure application programming interface
  • End to end media encryption
  • PCI DSS compliance
  • Powerful recovery options (depending on phone / transaction system integration)：Automatic information retrieval system pool，N+1 chain and 1+1 (copy) recording
  • First class business continuity：Faster failure switching mechanism
  • Multi data center business continuity and disaster recovery support
  • Government safety regulations
  • DoD data removal function

Conforming to the strictest IT standards

NICE advanced interactive recording solutions are designed with the help of our customer base and our top technology partners，Integration of years of accumulated expertise and experience in IT。It supports the highest level of IT standards and requirements，Include：

  • Flexible centralized channel licensing - customers can switch traffic via the AIR server
  • The 64 bit native code runs in Windows Server 2012
  • Certified virtual environment
  • Built in alarm and monitoring function
  • File based archiving
  • Escalating - during the transition period，(Loggers) run parallel with the existing recorder