Customer Cases

With proven project experience across leading industries, EGU provides all-in-one contact center solutions for call center upgrading. It boosts operational efficiency and reduces labor costs via omnichannel unified service and 7×24 AI self-service, enabling customized industry solution acquisition.

总体案例介绍

全栈智能联络服务标杆案例

Industry Highlights

Omni-channel Integration & AI-Powered Service Transformation

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Finance: Built an omni-channel contact platform + unified agent desktop, integrated with AI voice navigation and intelligent quality inspection. Centralized all-channel traffic, reduced manual inbound calls, and enabled full-channel service visibility and traceability.
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Power: Implemented an integrated hotline contact system + intelligent voice navigation to handle electricity bill, installation, and invoicing inquiries. Achieved a maximum self-service diversion rate of 57%, unifying provincial service and work order management standards.
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Automotive: Integrated pre-sales, after-sales, and vehicle driving hotlines on an omni-channel contact platform, matched with voice navigation and agent intelligent assistants. Reduced call duration and unified the automaker's all-channel service standards.