Agent Workbench

Equip enterprises with a cognitive, task-capable agent platform to break service limits, shift from labor-intensive work to human-AI collaboration and rebuild customer service value loop.

Solution Overview

A one-stop omni-channel agent unified operation platform that integrates multi-end

capabilities to reshape customer service efficiency.

Business Value

Business Architecture

Core Capabilities

Feature Introduction

Multi-channel aggregated customer 360° view. The built-in AI assistant suite supports real-time speech-to-text, intelligent knowledge recommendation, real-time compliance alerts, intelligent workflow guidance and form filling.

Omni-channel Unified Contact

Business Processing

Intelligent Applications