Agent Assistance

Intelligent Agent Assistant, a real-time AI tool for service agents, resolves three key pain points including inadequate proficiency, compliance hazards and slow post-call documentation to empower end-to-end agent services.

Overall Solution

Omni-channel Real-time AI Agent Empowerment & Risk Control Tool, powered by Speech-to-Text and Large Model Technology, reshaping the customer service process.

Product Architecture

Core Capabilities

Case Introduction

A bank achieved a substantial reduction in agent training cycles by deploying Agent Assist.

Overall Solution

Product Architecture

Core Capabilities

Case Introduction

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