A trinity of communication infrastructure, AI applications and business middle‑platform, building an integrated digital engagement foundation for enterprise marketing and service.
Product Portfolio
One‑Stop Customer Engagement & AI‑Powered Service System
Telephony Engagement Platform
Integrate cloud‑based calling capabilities to reliably handle hotline inbound and outbound calls, centrally manage call recordings and screen‑pop, and unify enterprise voice service channels.
Video Engagement Platform
Enable multi‑party remote video service for online verification and remote transaction processing. High‑definition and low‑latency, ideal for government‑enterprise contact‑free service scenarios.
Online Engagement Platform
Aggregate omni‑media messages from WeChat, Mini‑Programs, web pages and APPs. Unified conversation workspace delivers one‑stop handling for multi‑channel customer inquiries.
Agent Workbench
Integrated agent operation middle‑platform consolidates work order, performance, scheduling and training management. Eliminate multi‑system switching to significantly boost agent operational efficiency.
Intelligent Workorder
Automatically identify, assign and route business documents with full‑process traceability and timeout alerts to achieve closed‑loop resolution of customer issues.
Mobile Workbench
Multi‑dimensional automated statistics for calls, engagements and work‑order completion. Visual reports support one‑tap agent performance scoring.
Intelligent IVR
IVR voice self‑service navigation enables customers for self‑service inquiries, diverts simple requests and reduces inbound workload for human agents.
Intelligent Outbound
AI‑powered bulk outbound calling for notifications, follow‑ups and campaigns. Autonomous standard dialogues free up agent manpower.
Intelligent Customer Service
7×24 text‑based chatbot answers high‑frequency inquiries autonomously and seamlessly transfers complex cases to human agents for non‑stop round‑the‑clock service.
Agent Assistance
Real‑time call transcription with auto‑provision of scripts, customer profiles and risk alerts to lower agent response complexity.
Intelligent Quality Assurance
Full‑volume automated inspection of calls/sessions detects non‑compliant language and service gaps, generates bulk QA reports for service quality governance.
Intelligent Knowledge Base
Centralized business knowledge repository with AI‑driven Q&A retrieval. Both agents and bots can rapidly access standardized responses.
Honorary Titles
Egoolink, founded in 2008, holds a series of authoritative qualifications and honors, including Shanghai High-Tech Enterprise, Shanghai Software Enterprise, Shanghai Specialized, Refined, Differential and Innovative Enterprise, and Level‑2 Computer System Integration Qualification.
The company is recognized as a Shanghai Science and Technology Little Giant Enterprise and has obtained national certification for ITSS Level‑2 operation and maintenance service capability and CMMI Level‑3 software maturity. Its independently developed Egoolink Contact Center Software has been awarded the title of Shanghai Key New Product by the Shanghai Science and Technology Commission. Egoolink is also an AAA‑level Enterprise for Abiding by Contracts and Keeping Promises in Shanghai.
In addition, the company owns a number of patents, software copyrights and registered trademarks focusing on Internet + AI technologies.
Authoritative & Professional Qualifications & Recognitions
